Q. What is the difference between VoIP and the traditional telephone service?
A. VoIP (Voice over Internet Protocol) uses your Internet connection and it communicates by
Q. Does my computer need to be on to use your service?
A. No, because your IP phone or VoIP adapter is connected directly to your router.
Q. Will you cancel my account with my current provider?
A. No, you must close your account personally. If you port your phone number, closing with your old
provider must be made only after the transfer of your number. Otherwise, you will lose your phone number.
Q. How do I transfer my number?
A. You must sign a form authorizing the portability. Please ask our staff a copy of the form.
Q. Are calls between subscribers free?
Q. How much do you charge for International calls?
A. Our low rates for international calls can be found in the following excel file.
Q. Do I have to configure my equipment?
A. Yes, just follow the instructions located in our install guides available for download click on
Install Guide down. Then simply plug it in. You just have to configure your wireless computers.
Q. What happens to my service if I move?
A. You can keep your phone number or we can provide you with another phone number in your area, if
available. This is the great advantage of VoIP. You can take your phone anywhere on earth.
Q. What type of telephone do I need to use VoIP?
A. You can continue using your existing phone. All you have to do is connect it to the available slot in
the VoIP router.
Q. What happens in a case of power failure?
A. Your Internet connection and your VoIP will not be functional.